We are committed to providing you with the highest-quality products you can find! However, if you are not 100% satisfied with a product for any reason, you may be eligible to return the product for a refund. Espirose will accept returns under its Satisfaction Guarantee when the products were purchased directly from Espirose. Refunds are issued for the full amount paid at the time of purchase, less shipping.

 

For Customer Purchases Directly from Espirose

You have 15 days from the date of purchase to initiate a return of (a) your initial order of product; (b) product you are trying for the first time – this applies to any product you have not previously ordered; or (c) your first Autoship order. 

Espirose may consider accepting additional returns on a case-by-case basis, but reserves the right to deny any refund and/or cancel the Position of anyone who abuses the satisfaction guarantee. 

 

The following items are non-refundable, except as required by law: membership fees, shipping fees, administration fees, literature and sales aids, seasonal, discounted or promotional items, and products that are not purchased directly from Espirose (except as provided below for Retail Customers).

  

If eligible, Espirose will issue a replacement for the returned products within 30 days of the product being logged as returned by our distribution center. Espirose reserves the right to reject repetitive returns or replacements. 

 

How to Initiate a Product Return

To initiate a return and request for refund, please email customer@Espirose.com, or call us at (833)325-8111 to receive your Return Merchandise Authorization (RMA). When contacting us, please have your Espirose Member ID or invoice number available. Espirose reserves the right to decline a refund if a RMA was not issued prior to returning the product(s). 

If eligible for a refund, Espirose will credit the original form of payment within 30 days of the product being logged as returned by our distribution center. Any BV/PV associated with the product(s) will be reversed and deducted from an Associate making a return and may be reversed and deducted from the Support Team, making the transaction revenue neutral for all parties. 

Please Note: Although Espirose will promptly begin the refund process, it may take up to 30 days or longer for refunds to be processed by the responsible financial institutions.

 

Receipt of Damaged or Defective Products

If you received a damaged or defective product, please contact Espirose Customer Care at (833)325-8111 or customer@espirose.com right away. Provided you contact us within 30 days, we will replace those products at no charge in lieu of a refund.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to customer@espirose.coom